Privacy & GDPR Policy

Vicarage House and Pool House is a privately-owned home which we share with guests on the basis of short-term holiday rentals.  Its address is Vicarage House, Vicarage Road, Great Hockham, Norfolk IP24 1PE.  The house is registered for VAT; its number is VAT217221249.

This Privacy Notice explains how we collect, use and share your personal data and your rights in relation to the personal data we hold about you.

Vicarage House acts as a Data Controller for the personal data you provide to us and we are always on hand to answer any questions about the protection of your personal data by email at info@vicaragehousenorfolk.com or by telephone on +44 (0)7976 814450.

Taking your Data Protection Seriously

We have reviewed and updated our policies, processes and procedures to comply with the General Data Protection Regulation (EU) 2016 / 679 (“GDPR”) and have updated this Privacy Notice and our operations accordingly.

Types of Information We Collect 

We collect personal data from you necessary for us to be able to communicate with you as past, future or potential guests (which may include your partner and associates where you are jointly in touch with us). The personal data we collect includes the following:

Past or Future Guests

  • Title, forename and surname.
  • Contact and communications information, including email addresses, telephone numbers and postal addresses, as well as records of communication and interactions we have had with you.
  • Financial information, including bank details.
  • Other correspondence which you freely enter into with us.

Prospective Guests

  • Forename, surname, email addresses and telephone numbers
  • Records of communication and interactions we have had with you
  • Other correspondence which you freely enter into with us

Financial Data

Credit/Debit Card payments and bank details

We never collect or store your payment card details, because they are processed through PayPal, a third-party payment gateway for online transactions.

We cannot accept credit/debit card payments by email and will decline to accept payment by that means.

We only use PCI-DSS compliant payment systems procured from reliable third-party providers.

Our technology systems do not directly collect or store any payment card information and our online payment solutions are carried out using a payment gateway. This is a direct connection to a payment service provided by PayPal. 

This means when you input your payment card data you are communicating directly with PayPal. As such, your payment card information is handled by PayPal only. Where you send us a communication authorizing us to return your Security Deposit, we keep that information securely stored, it is accessed by a limited number of staff and deleted after the payment has been made. For tax purposes, we are required to keep an electronic copy to prove the instruction is from you and the payment has been made.

Communications with you

Vicarage House will always act upon your wishes in respect of what type of communications you want to receive and how you want to receive them.

There are some communications we need to send you regardless of your marketing preferences. These are to fulfil our obligations to you as a host to you at the house and include correspondence relating to your stay.

Newsletters

We do not send marketing information to past, future or potential guests.  We depend on incoming correspondence.